Privacy and Cookies Policy
The Calf’s Head is committed to ensuring our site is secure for you to use and takes great care to protect your information.
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
to confirm identification when you contact us
to keep you informed of any special offers or promotions that we believe might be of particular interest to you
to communicate with you in the event that any products or services you have requested are unavailable
for credit assessment
to review the conduct of and to administer/operate your accounts
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
for the prevention of crime and fraud.
We may contact you by post, email, or telephone for these purposes.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you If you have consented to receive marketing, you may opt out at a later date.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require.
Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and You Tube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
What to do if you do not want to receive details of offers from us?
If you do not want to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing email@example.com or by ringing 01200 441218.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
We want to make sure the information we hold about you is accurate and up to date. If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us by emailing firstname.lastname@example.org or by ringing 01200 441218
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you.
To obtain a copy of the personal information we hold on you, please write to Data Protection Manager, The Calf’s Head, Worston, Clitheroe, BB7 1QA email@example.com